EQUIP25 Frequently Asked Questions

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Payment

  • Online payments are processed securely by Stripe. Mastercard and Visa are accepted. EQUIP does not store or have access to your credit card details.

  • We are unable to offer refunds for cancelled or unused registrations. You can transfer your registration to another person. We cannot offer refunds if you fail to access the content during the 'on demand' period (21 June - 28 July, 2025). You are responsible for testing the internet speed and audiovisual quality of your system at the location where you will be viewing. The minimum recommended download speed for smooth streaming is 2Mbps. 

  • We understand that in these times, some women will be unable to afford the cost of registration. Please email us at enquiries@equip.org.au if you or your group members are facing financial hardship.

Registration

  • You will receive an instant confirmation email from us upon completion of your registration. This email contains access details for EQUIP25 resources and streaming. Please contact us if you do not receive this email within 1 hour.

  • You can register for EQUIP25 until 4pm on Monday 28 July 2025. This is the final day that content is available for viewing on demand.

  • Each person who is watching EQUIP25 needs to register and pay to view (even if you are watching together). You can register multiple people within one transaction. Simply indicate the number of women and teens who will be viewing with you when prompted during the registration process. The cost to view is $22 per person (or $20 per person if registering as a group of 10+). Teens view free.

  • Yes! When prompted, simply indicate the number of viewers you are purchasing for. You do not need to let let us know their details.

  • We are pleased to offer a discounted rate of $20pp when registering 10+ women. You could pass this saving onto your group members, or put the savings towards the costs of running your event.

  • Yes! Simply follow the ‘Modify Registration’ instructions in your initial confirmation email. You can increase your group size and pay the difference at any point until 28 July. If you initially registered for a group of less than 10 but now found that your total numbers exceeds 10 people, you can even change to a group of 10+ to access the discount on already paid registrations.

  • Teens (girls in years 7-12) are able to view EQUIP25 for free. There is no limit to the number of free teens registrations. Please note that teens watch the same conference program as women.

  • If you registered a group of women, you can share the conference with them by:

    • Viewing the conference with them in the same location.

    • Sharing your access details so they can access the conference page themselves. We recommend doing this even if viewing together so that they can interact with bonus resources provided on the conference page.

  • You will have access to two sessions of EQUIP25. Each session runs for approximately 2 hours. These sessions will premiere live on 21 June from 10am-3pm and will be available on demand until 11:59pm on 28 July. You will also have access to exclusive resources we have prepared to support your EQUIP25 experience.

Program

  • EQUIP25 is an online-only conference. The program contains pre-recorded content as well as live segments filmed in the studio on 21 June.

    You will experience everything you’d expect at an in-person conference! You will be welcomed by our MCs, sing with our band, read the Bible, and listen to Bible talks. There’s also an interview and live panel discussion.

    The entire conference, including live segments, will be recorded and available for viewing after the live premiere until 28 July.

  • Registered delegates can request Chinese transcripts of the talks using the form on the delegates only webpage.

    We are unable to provide live translation or captioning of the conference.

Technical Info

Test your internet, audio and visual set up, and data usage caps before Saturday 21 June. This will ensure that your event runs smoothly. Test the actual computer or mobile device you plan to use, in the actual location that you plan to use it.

  • Your confirmation email contains a link to our delegates only webpage. To access this page, you will need to enter the password provided in the confirmation email.

    A livestream video player will be embedded on this page on conference day. This is where you will view the conference. Once the livestream has ended, the recorded conference will be available to view on demand on the delegates only page.

    You can also find pre-conference resources on the delegates only page.

  • You do not need any special software or hardware to view EQUIP25. All you need is a device connected to the internet.

    If you regularly stream using services such as YouTube or Netflix, you should have no problems accessing EQUIP25.

  • Yes, but with limits!

    We will be streaming from 9:30am (AEST) on Saturday 21 June. The conference premieres via livestream from 10am - 3pm (AEST).

    During this time, you can either watch live or stop, start, pause, and scrub back the stream by using the controls in the livestream video player.

    Important: You can only scrub back to the most recent four hours of the livestream. This limit is set by Vimeo, our livestream provider. This means that if you start watching after 2pm (AEST) on Saturday 21 June, you will not be able to rewind to the start of the conference. For more information about this function, see the Vimeo support page here.

    We will continue streaming for four hours after the conclusion of the conference to allow those who started watching late to catch up.

    After this, the recorded conference will be uploaded for ‘on demand’ viewing until 11:59pm Monday 28 July 2025. You can watch the ‘on demand’ videos entirely at your own pace.

    If you are watching the stream after 7pm on Saturday 21 June and it cuts out, refresh your page to check if the recorded stream has been uploaded for ‘on-demand’ viewing yet. If not, move to the back up video at the bottom of the conference page and fast forward to where you were up to. This video has no live program segments, but is a good back up while waiting for the ‘on-demand’ video to be uploaded.

  • Connect your computer to a projector, screen, or TV that is appropriate for your group size.

    IMPORTANT: The livestream player used on 21 June will not have ChromeCast or Airplay buttons. If connecting to a larger screen, you should plan to use hard-wired cables or your device’s screen-share function.

    Amplify the computer's audio through your sound system or use large computer speakers.

    If you are singing with a large group, you may need to turn your volume up during the songs.

  • We are unable to provide advice about watching EQUIP on your specific device.

    Every year, more than 10,000 people watch EQUIP. Our delegates access the conference using many different devices and set-ups depending on their unique situations.

    As long as your device can access a webpage and play an embedded video, you should have no trouble viewing the stream.

    Please consult manufacturer instructions for your device if you are unsure how to do this.

  • Conference videos are not available for download. They can be viewed on demand via the delegate-only webpage until 28 July. This requires an internet connection.

  • Test your internet speed here or download the app speedtest.net for mobile devices. We recommend having a minimum download speed of at least 2 Mbps for smooth livestream playback. Run the test several times to see if you are getting consistent download speeds. We have incredibly fast upload speeds at our livestream studio, but if the internet speed is not sufficient on your end, there is nothing we can do to fix this for you.

    Test watching any livestream that you find online (such as YouTube). Our stream will not be available until 9:30am on Saturday 21 June, but watching another livestream in advance will confirm that your set-up is sufficient for smooth streaming.

    Check internet connection. Consistent internet connection is essential for successful streaming. Ethernet is always best but wi-fi can be used. A 4G or 5G connection can also be used on your mobile device. To minimise interruptions, make sure that no-one else is using high-bandwidth applications on your network during the conference, e.g. watching movies or downloading large files.

    Be aware of bandwidth usage caps. Watching the 5 hour conference in HD could use up to 10GBs of data. Lower quality video may use as little as 5GBs. Check your usage plan in advance so that you are not surprised by extra data usage or experience slowed connection during the stream. Many internet providers slow your connection once a cap is reached - this will result in delayed, jumpy vision and out of sync audio. Some ISP providers allow you to temporarily increase your cap, but you must do this in advance.

    Start streaming at 9:30am
    Join the stream from 9:30am (AEST) on 21 June. We will play pre-conference slides and information for 30 minutes before the conference commences at 10am. Use this time to trouble-shoot any issues.

  • If you have been watching the livestream for a few hours and then start experiencing problems, try this:

    1. Restart your computer or mobile device.

    2. Return to the password protected delegates’ page.

    3. Click the Play button to restart the EQUIP livestream.

    4. If this does not solve the problem, you can access our back-up video (with no LIVE MC or LIVE CHATS) which will be available at the bottom of the conference page.

    In the unlikely event that there are issues at our end, we will post an update on our Facebook page. Please also refresh the conference webpage to check for updates. The conference is scheduled to start at 10am AEST. We will begin streaming at approximately 9:30am (30 minutes prior to the conference) and finish at 7:00pm (4 hours after the 3:00pm conclusion of the conference). This will allow viewers who start watching the livestream up to 4 hours late to watch the entire livestream of the conference. If you are streaming at 7:00pm AEST and the stream cuts out, move to the back up video at the bottom of the conference page.